This policy applies to paid purchases made through products offered under the KindoApps name. Payments are processed by Paddle, our authorized reseller and merchant of record.
If you are a consumer in the European Union, you may have the right to withdraw from a purchase within 14 days without giving a reason, subject to the rules that apply to digital content and digital services.
If you ask for a paid digital service or feature to start immediately, and you expressly consent to immediate performance and acknowledge that this may affect your withdrawal right, your right of withdrawal may end early or no longer apply once performance has begun or been fully provided, as permitted by applicable law.
To request a refund, contact us as soon as possible and include your order details:
Email: support@kindoapps.com
Please include your order details, including the email address used for purchase and date of transaction. We will respond within 5 business days.
For subscription products:
If you experience a technical issue that prevented you from using the product and we were unable to resolve it, we will consider a refund regardless of the 14-day window. Contact us with details of the issue.
Approved refunds are processed through Paddle and typically appear within 5-10 business days depending on your payment method and bank.
This policy does not limit any rights you may have under applicable consumer law.
If you have questions about this refund policy:
Email: support@kindoapps.com